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How to report a shipment as damaged in transit

Did you check the lost and damage management page? may have already processed a damage claim for this shipment. The...

Update program manager email recipients

Quick tip Check the Settings page within your admin account. The emails sent to program managers / administrators are editable...

How to discount a customer invoice

Need to discount a future invoice? Try applying a 7 day free trial to the customer account. Applying a discount...

How to apply payment to customer invoices

Pro tip Look at the URL for a given invoice. Number at the end corresponds with the invoice number. Update...

How to apply a free trial to a customer account

Typical use case A free trial was offered to a customer verbally, during an in-person meeting, and needs to be...

Should I ship using air or ground transportation

Should I ship using air or ground transportation?

Carriers offer different types of shipping services, but most rely on trucks and airplanes as the primary modes of transportation....

parcel audit workflow

What are the steps in a shipment audit and recovery workflow?

Streamlining workflow processes is a top priority for businesses. Many companies opt-in for automation to maximize their time and resources....

FedEx and UPS delivery area surcharge

What is a delivery area surcharge?

If you are a shipper that frequently sends packages to rural and remote addresses, there is a surcharge that could...

DHL causes chicken shortage for KFC stores

DHL’s delivery blunder forces KFC stores to close their doors

The new partnership between DHL® and KFC is definitely off to a rocky start. An operational failure at DHL® left...

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