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Share A Refund News Articles

Merchant invoice format

Detail on the invoice sent to you each month from Share A Refund are listed below. Looking for more info...

How adjustments to billing notification frequency affects invoicing

invoices weekly, in cadence with the carriers.The email that sent each week includes the invoice(s) posted to your account in...

How to see recent customer invoices

The recent invoices billed to a customer’s account can be viewed within the Edit User page inside your merchant admin...

How to report a shipment as lost

Is AutoFile enabled on your account? If yes, it’s likely that already took actions on this shipment. The last tracking...

How to report a shipment as damaged in transit

Did you check the lost and damage management page? may have already processed a damage claim for this shipment. The...

Update program manager email recipients

Quick tip Check the Settings page within your admin account. The emails sent to program managers / administrators are editable...

How to discount a customer invoice

Need to discount a future invoice? Try applying a 7 day free trial to the customer account. Applying a discount...

How to apply payment to customer invoices

Pro tip Look at the URL for a given invoice. Number at the end corresponds with the invoice number. Update...

How to apply a free trial to a customer account

Typical use case A free trial was offered to a customer verbally, during an in-person meeting, and needs to be...

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