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Share A Refund News Articles

How long does the lost and damaged filing service take?

New customer? Tap here to sign up today for free. No credit card or software download required. helps shippers recover...

How long do I have to report a lost or damaged shipment with UPS®?

While files lost and damaged claims automatically once AutoFile is enabled in a customer’s account, UPS® has specific requirements for...

QuickBooks Online Sweepstakes

Connect to a QuickBooks app in April for a chance to win $5,000

QuickBooks Online is giving users a chance to win $5,000. Who doesn’t like a shot at winning some pretty sweet...

Will my previous platform service provider know I switched?

Ready to switch your logistics consulting business to the Platform? Topics within this help center detail the next steps in...

Disabling a user account

Did the user terminate the account accidentally? Mark the account as enabled = Y from inside the customer dashboard, and...

Merchant invoice format

Detail on the invoice sent to you each month from Share A Refund are listed below. Looking for more info...

How adjustments to billing notification frequency affects invoicing

invoices weekly, in cadence with the carriers.The email that sent each week includes the invoice(s) posted to your account in...

How to see recent customer invoices

The recent invoices billed to a customer’s account can be viewed within the Edit User page inside your merchant admin...

How to report a shipment as lost

Is AutoFile enabled on your account? If yes, it’s likely that already took actions on this shipment. The last tracking...

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