Reseller program
White-label shipment audit and recovery software for your business.
Government, Large enterprises and small businesses use Share A Refund.
Your customers save money
This app saves businesses time and money by finding and claiming refund credits within their FedEx® and UPS® accounts, automatically.
Any time a package is delivered late, billed twice, overcharged, lost or damaged the app sees the mistake and files a claim for the owed refunds. For carrier agreement negotiations, valuable shipping data and shipment industry proficiency are leveraged to negotiate UPS®, FedEx® and DHL® contracts for the most successful rates. All services built into this app are expertly designed to save businesses money and increase efficiency.
You collect the service fees
Easy to setup, use & maintain
Support Portal
Your branding everywhere
Use our software.
Hear reseller success stories
Brilliant Solutions Group, a business composed of Advanced Certified QuickBooks ProAdvisors, provides strategic solutions tailored to meet business and industry-specific needs. Brilliant Solutions Group CEO Mariko Hayashi-Hall is constantly discussing customers’ growing needs and looking for products to bolster customer service and the product portfolio. As a company that already offers a variety of customized services, adding shipment auditing, filing lost and damaged claims, and carrier agreement optimization services to the lineup would fuel growth.
Robust services
Shipment audit and recovery
A comprehensive audit is performed on each shipment, assessing each individual charge that is billed to a shipment to ensure accuracy. Dollars are delivered back into your business weekly.
Carrier agreement optimization
Data is leveraged to expertly negotiate carrier contracts and secure the best rates in the industry. Businesses are missing out on 10-20% of savings annually that could be obtained using seasoned industry experts in the negotiation process. A shipping profile audit is conducted to determine applicable areas to reduce a customer’s shipping costs. A contract optimization expert will assess and analyze the current carrier agreement and showcase savings potential based on current volumes, carrier pricing agreements, and benchmarks. Carrier contracts are optimized for long-term success without customers having to invest long hours in the process.
Filing lost and damaged claims
When a shipment is lost or damaged, Share A Refund automatically sees the issue and takes the necessary actions to secure a refund for the value of the contents of the shipment. Saving you time and money. This award-winning tool is used by some of the largest shippers in the world to recover savings on lost and damaged shipments automatically.
What we give you
Your branding everywhere
Your brand name is the only one your customers will see on the web app, marketing materials and even invoicing.
Web app
Automated small parcel auditing services provided by Share A Refund are automated by your branded, exclusive web app.
Customer help center
Frequently asked questions and how-to guides are available to customers from within your web app.
Marketing materials
Email templates, banner ads, postcards, phone sales scripts, and more.
Single-page website
A responsive marketing web-page can be used to promote the service to your prospective customers.
Prospectus
A free parcel audit web tool that instantly uncovers potential refunds on recent FedEx®, UPS® and DHL® shipping invoices.
Your branding everywhere
Major selling tools
A prospectus, in technical terms, is a document describing the major features of a service in enough detail so that prospective customers may evaluate it. This Prospectus exists to instantly uncover potential refunds on recent FedEx®, UPS® and DHL® shipping invoices and display those savings in an easily digestible report for prospective customers to review. Prospectus levarges real transportation data to provide an accurate view of refunds. See the scenarios below on how to incoporate it into your overall selling strategy.
Large companies
Analyzing recent invoices is often more appealing than providing the login credentials to a carrier website for larger companies. Prospectus bridges the gap between corporate policy and showcasing the value of your reseller business as a strategic partner.
Existing providers
Any prospect that’s already working with a competitor can quickly see the refunds that would’ve been secured, and compare the results to the work that’s being performed currently. This, in combination with a demo of the software, is the ultimate selling strategy.
General
It’s more compelling to act when the overspend is quantified. Prospectus showcases the money being left on the table.
Quick and easy setup
Simple webform
A webform collects the information required to create your reseller account, logo, address, etc.
Onboarding videos
Sales and system administration coaching videos explain the finer points of shipment auditing and how to use the app.
No coding required
We do all the heaving-lifting on the 1’s and 0’s.
Zero barrier to entry
There are no fees associated with getting started or creating a reseller account.
Dozens of features
Automated signup process
Onboarding new customers is a breeze. The four-step signup process is quick and easy.
Integrated billing system
Invoices are automatically generated and emailed directly to customers, based on each customer’s settings, including: invoice terms, service fee percentage and payment method. All of these items are things you manage and control.
AutoPay
Customers can securely store credit cards on file and enable AutoPay to make paying invoices easy.
Advanced business analytics
Detailed, multi-page pdf documents are provided free of charge to customers. These documents showcase potential savings related to package optimization, rate negotiation and more.
Automated notifications
Weekly notifications are sent to customers from your email address that outline all shipping and auditing activities performed on the account, as well as the refund credits delivered. These emails can be sent to multiple recipients for a given customer, all managed within a customer’s profile.
Built for teams
Each person on your team has a individual login and settings specific to that account. All changes are tracked to users and logged within the reseller dashboard.
256-bit encryption
Bank-level security keeps account and shipping information secure.
99.99% average uptime
Resilient and fault-tolerant software built by an experienced team of software engineers.
100% responsive design
Looks great on any phone, computer or tablet, making managing your reseller business easy, even when you’re on the go.
One-of-a-kind services
Unique features are included that no other small parcel auditing companies on the market offer. Take Lost and Damaged Claims Management as an example. The app files lost and damaged claims for shippers. Removing the hassle of customers filing and following up on claims themselves. This is all built-in.
Comprehensive support and training
Training resources
Video tutorials for resellers explain how to use the dashboard.
Marketing materials
Single-page, responsive marketing website is provided upon registration, along with email templates, banner ads, postcards, phone sales scripts and more.
US-based phone support
Answers to your questions are just a phone call away.
Pricing models and invoicing
Gainshare pricing
In the gain-sharing option a portion of the earnings received will be split with Share A Refund. Share A Refund’s performance-based option means the customer only pays if Share A Refund makes them money. This is a great option for low-volume shippers where the process of auditing for lost and damaged shipments, filing claims and tracking refunds is missed completely. You have control to negotiate this rate down for your customers.
Fixed-fee pricing
A set price is issued per shipment audited or per lost and damaged claim filed. You have control to negotiate this rate down for your customers.
Integrated billing system
Invoices are automatically generated and emailed directly to customers, based on each customer’s settings, including invoice terms, service fee percentage and payment method. You collect the money. All of these items are things you manage and control.
Automated branded invoices
We aim to get our resellers and your customers paid faster with automated invoicing and we believe in extended your brand in the process. Your brand will appear on every invoice your customer receives.
Credit terms
0 days terms is applied to all customer accounts by default. You have full control over the credit terms applied to customer accounts, including 7, 14, 15, 30 and 45 day terms.
Payments
Security
All credit card numbers are encrypted and stored within Stripe using AES-256 encryption. Stripe is certified to PCI Service Provider Level 1, the highest level of certification available. All information managed by Stripe is protected within the Stripe privacy and security policies and adheres to federal regulations.
AutoBilling of customers
Enable AutoBilling to make invoicing customers easier.
Customer payments
Funds from the payment of customer invoices are directed to your bank account. Credit or debit card payments are processed through Stripe.com. All transaction data flowsthrough your Stripe.com account, and funds are transferred directly to your bank account first.
Service fees and terms
Service fee
50% of your sales receipts from refunds credits secured is the fee for using our software.
Invoice date
A monthly invoice will be sent at the beginning of the month.
Invoice terms
Invoice generation date is the due date for an invoice.
Payment methods
Invoices can be paid via credit card, check or ACH transfer.
Frequently asked questions
What determines pricing on my storefront?
Your list price must be 50% service fee on refund credits secured back to a customer’s shipping account.
Can I offer discounted pricing?
Yes. You can quote discounted pricing to customers on a case-by-case basis.
What if my customers don't pay due invoices?
Request to absolve bad debt are handled by the reseller support team on a case-by-case basis. Please contact reseller support and have all related invoices ready.
Can my customers pay by check?
Yes. Customers can pay by check, credit card or ACH. In all cases collecting payment from your customer in a timely manner is your responsibility.
Can I extend credit terms to my customers?
Yes. Any customer invoices that are generated in a month will be included on the reseller invoice sent to you by Share A Refund. The due date on this invoice is irrespective of payment on customer invoice. As such, extending credit terms to your customer may require you to pay forward the receivables. Please contact reseller support for help on this topic.
Who will provide customer service to my customers?
Most customer requests are topics that your team can handle, and as such the norm is that resellers support customer inquiries, with escalation sent to reseller support as needed.
Can I customize a website to sell my service?
Of course. You’re welcome to sell the service as you see best fit. This includes generating mailers, email blasts, cold calling and web design.
Can I customize the elements within the web app?
No. The information within the web app was built to manage your reseller account, along with every other reseller. As such, the reseller and customer user interfaces cannot be changed. Please contact our team with feature requests.
What do I do if I'm not satisfied with my reseller account?
Let us know. We’re here to make sure that your program is a success.
Is there any contract minimum on my reseller account?
No. You’re free to cancel at any time. Please look for the terminate account in the settings menu for your user account.
Is there any contract minimum for my customers?
No. Your customers are free to cancel at any time by simply clicking on the terminate contract button located on the settings page.
Can a customer add multiple shipping accounts?
Yes. The registration process asks for one account. Once a customer account is successfully registered, an unlimited number of FedEx or UPS accounts can be added to that customer account from within the customer dashboard.
What is the commission payment process?
Since you are the party receiving payment from customer, our team will invoice you, once per month for a portion of the customer invoices created in the month prior.
What does it mean to white-label something?
The Share A Refund shipment auditing service operates as your brand, wherein the only brand that your customers will ever see is yours.
