Share a Refund Help Center

Setup and account access

Create a Share a Refund account

Getting started is easy. Simply look for Create An Account at the top of this page and enter the information requested to create your account.

Note: towards the end of this process you will see information related to a credit card. It is not required to enter this information, though our process will stop short of filing refunds with FedEx and UPS on your behalf. A valid credit card is required to access all the features of Share a Refund.

Verify your account

When you create a Share A Refund account, we will send a verification email to the address that was used to create your account. Our team waits to do any shipment auditing until after this verification process is complete.

For security purposes, verification links expire within 24 hours of being sent. To resend the verification email, simply login to your account to request another verification email.

Wrong Email Address? Updating the email address associated with your account can be done from within your account dashboard. Please note that unverified accounts may not receive notification of a changed email address.

Having troubles with verifying your account? Phone verification is available. To do this you will need to call our team during business hours, listed at the bottom of this page. Please have your Shipping Account information ready when you make this call.

Problems signing into your account

A password reset request can be made directly from the sign-in page. Simply click the forgot password link on this page and enter the primary email address.

Please note that emails not associated with existing accounts may not receive a reset verification email.

Change your password

If you have forgotten your password, then you can reset it from the sign-in page. A password reset can also be performed from within your account. Notification of your password being successfully changed will be sent to the email address associated with your account.

Change email address

The email address associated with your account can be changed from within your account. Notification of your email address being changed will be sent to the email address previously associated with your account.

If you receive this email by error, please notify our team immediately via the contact methods listed at the bottom of this page.

About Share a Refund accounts

We take great care in being sure that your account is safe. Visit the general security section for more information on how we protect your data and your privacy. Please note: without proper information we may be unable to provide information related to your account by phone.

Manage account

Change company and contact info

Changes to Company information for your account can be made from within your account. Notification of changes may be sent to the email address on file.

Update shipping account login credentials

Usernames and passwords for FedEx and UPS can be updated from within your account. If you have received notification of invalid login credentials for FedEx or UPS, then please update these immediately as we are unable to audit your shipping information.

Update credit card information

Credit card is preferred method of payment. Updating the credit card and related information can be done from within you account. If you have received notification of incorrect information for the default credit card on file, then please update this information immediately as we will not continue with shipment auditing until a valid card is registered to your account.

You are able to store multiple credit cards on your file. When multiple credit cards are stored, the newest credit card is used as the default card by default. You can select a previously entered credit card as the default card for payments from within your account. Please note that billing charges will not be attempted on credit cards that are not the default credit card on file. For this reason, it is recommended that you select the card that you wish to use for payment as the default credit card.

You may have to contact your bank or credit card company to fix the issue. If you are still having troubles with validating a credit card, then it is most likely that the information that you are providing is different than what is on file at your bank or financial institution.

Change notification preferences

Weekly reports related to shipment auditing and payments are sent to the email address on file. Additional email addresses can be added to these reports. Account-related notifications are sent to the primary email address on file. For security reasons, there can only be one email address used as the primary email address. Changes to the notification preferences and the email addresses included can be made from within your account.

Stop auditing on a shipping account

You can stop auditing from within your account. There you can stop auditing on just one shipping service, as in you can optionally stop only FedEx or only UPS, or you can stop auditing on your entire Share a Refund Account. In doing so, the weekly auditing cycle must close with all refund claims outstanding close and any outstanding payment be received in full.

For security reasons, accounts can not be deleted from our system and multiple accounts can not be created using the same email address.

Include multiple shipping accounts

We’re happy to audit all of your shipping accounts. To add additional accounts, simply look for the add additional shipping accounts button within the Share a Refund App and follow the steps within.

For security reasons, accounts can not be deleted from our system and multiple accounts can not be created using the same email address.

Billing

Payment methods and settings

Credit card is the only payment method available. Multiple credit cards can be stored in your account. However, one credit card is used as the default payment method on your account.

Automatic payments are enabled by default. Automatic payments can be turned off from within you account, though this is not recommended because shipment auditing will pause with any unpaid balance on your account. For this reason, we recommend that you keep automatic payments enabled.

All payment methods and settings can be managed from within your account.

Resolve declined payment

To resolve a declined payment, you’ll need to first figure out why the payment was declined. The reason in most cases is due to the credit card and related information being different than what is on record with your credit card company. Even if the information looks correct, we recommend getting in contact with your credit card company to verify the information provided and to be sure there is no other reason that the credit card is not working. Common issues include the limit being reached on the credit card and a temporary hold being placed on the card. If the credit card company has placed a hold on the transaction, then simply get the hold lifted and reattempt billing using that same card for the balance on the account.

Promotions and coupons

All special offers, promotions and coupons are applied in the form of credit to a customer’s account. There is no way to ask for a special offer, and are typically reserved for new customers creating new accounts. Special offers are non-refundable, non-transferrable. Promotional codes can be entered in the create account section of Share a Refund signup process.

If you are having trouble redeeming a voucher code to your account, then please double the check the number and email address that is being used on the account. The combination of the two is required to redeem the voucher.

Refunds and adjustments

You may see adjustments on your account. There are several reasons why an adjustment may be made to an invoice.

Service adjustment. This relates to special offers and promotions. Such credit is applied to future invoices and cannot be refunded as cash or cash equivalent.

Invalid activity. Service credits are usually applied to the specific billing cycle in the form of a refund or applied as credit to future invoices.

Taxes

Value Added Tax (VAT) may be applicable to your business, depending on it’s location. Please contact your local tax authority for more information applicable to your country.

Resellers in North America. If you are a reseller in North America that makes income from reselling shipment auditing services , you’ll need to provide the proper legal information while filing your taxes. Please contact our team for the necessary documents.

Issues with payments and charges

Resolution of payment issues is best managed from within your account. If you are still having trouble, please contact our team using one of the contact methods listed below.

Questions about a recent invoice? Please visit the understanding my bill for a quick guide on how how are service fees calculated for a given period. Additional information is available from within your account.