Share A Refund Help Center
Setup and account access
Create a Share A Refund account
Verify your account
Problems signing into your account
Change your password
If you have forgotten your password, then you can reset it from the sign-in page. A password reset can also be performed from within your account. Notification of your password being successfully changed will be sent to the email address associated with your account.
Change email address
About Share A Refund accounts
We take great care in being sure that your account is safe. Visit the general security section for more information on how we protect your data and your privacy. Please note: without proper information we may be unable to provide information related to your account by phone.
Manage account
Change company and contact info
Changes to Company information for your account can be made from within your account. Notification of changes may be sent to the email address on file.
Update shipping account login credentials
Usernames and passwords for FedEx and UPS can be updated from within your account. If you have received notification of invalid login credentials for FedEx or UPS, then please update these immediately as we are unable to audit your shipping information.
Update credit card information
Change notification preferences
Weekly reports related to shipment auditing and payments are sent to the email address on file. Additional email addresses can be added to these reports. Account-related notifications are sent to the primary email address on file. For security reasons, there can only be one email address used as the primary email address. Changes to the notification preferences and the email addresses included can be made from within your account.
Stop auditing on a shipping account
For security reasons, accounts can not be deleted from our system and multiple accounts can not be created using the same email address.
Include multiple shipping accounts
Billing
Payment methods and settings
Resolve declined payment
To resolve a declined payment, you’ll need to first figure out why the payment was declined. The reason in most cases is due to the credit card and related information being different than what is on record with your credit card company. Even if the information looks correct, we recommend getting in contact with your credit card company to verify the information provided and to be sure there is no other reason that the credit card is not working. Common issues include the limit being reached on the credit card and a temporary hold being placed on the card. If the credit card company has placed a hold on the transaction, then simply get the hold lifted and reattempt billing using that same card for the balance on the account.
Promotions and coupons
Refunds and adjustments
Taxes
Issues with payments and charges
Contact methods
Phone
Ticket
Live Chat
Mailing Address
945 McKinney Street, Ste 361,
Houston, Texas, 77002