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Is UPS Ground guaranteed?

Most companies offer a money-back guarantee, or a satisfaction guarantee, on their product or service. If your expectations aren’t met, you can cancel the service at any time for a full refund. Companies enforce and pride themselves on offering a money back guarantee. To improve customer service and show confidence in their product or service, businesses will proclaim, “If you …

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DHL customers rather have a root canal than receive a package late

Businesses are constantly looking for new ways to provide improved customer service, especially around the peak holiday season. One way to find out what customers truly want is to talk to them directly. As a way to enter into the holiday season with a better understanding of customers’ business priorities, DHL surveyed more than 100,000 U.S. customers and their responses …

money back guarantee ups fedex late shipments

Are you missing out on a FedEx or UPS money-back guarantee?

Money-back guarantees are popular strategies for businesses. I’m sure you’ve heard a sales associate or person in a commercial excitedly say, “Our 100% money-back guarantee means if you’re not completely satisfied with our product, we’ll refund your purchase!” That’s quite a bold statement. Most companies pride themselves on offering a money-back guarantee to improve customer service and show confidence in …

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Why you need to watch out for waivers in carrier contracts

Major carriers like United States Postal Service, FedEx, UPS and DHL offer a money-back guarantee on shipping costs if a package is lost, damaged or delivered late. Naturally, on-time delivery of undamaged shipments is what’s expected. We never hear shippers saying, “I hope UPS delivers my packages late this time.” If a shipment arrives late or damaged it’s only fair …