Businesses are constantly looking for new ways to provide improved customer service, especially around the peak holiday season. One way to find out what customers truly want is to talk to them directly. As a way to enter into the holiday season with a better understanding of customers’ business priorities, DHL surveyed more than 100,000 U.S. customers and their responses may shock you.
Would you choose a root canal over receiving a shipment late?
This holiday survey unleashed a surprising statistic. Of the respondents, 27 percent said they would rather get a root canal than have their personal holiday shipments come late or deal with holiday shopping. A staggering 23 percent said they would rather spend the weekend with their in-laws than have their holiday packages come late.
Share a Refund is here to help
It’s apparent on-time shipments are a priority for customers. Disappointment strikes when the much-anticipated package you needed ends up delayed in transit. As most customers have witnessed, carriers don’t always deliver shipments on their promised date and time.
Share a Refund can’t get the shipment there on time for you, but we can ensure any late, lost or damaged shipments are identified and refunds secured when possible. Did you know if your shipment is even one minute late, you are eligible for a refund? Carriers offer a money-back guarantee, but the trick is the shipper has to be the one to file the claim. If a shipment is late, you shouldn’t have to pay for it. Share a Refund analyze shipments as far back as refund opportunities exist within an account. Generally, the length of time Share a Refund audit is between one month and six months historically. Auditing historical shipments can get dollars returned to you for holiday spending.
Learn more: Are you missing out on a money-back guarantee?
If you’re looking for a way to automate filing parcel refund claims, increase success rates, and accelerate payouts, then check out Share a Refund.