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invalid address correction charges incorrect residential charges and late shipments

5 common billing mistakes on carrier invoices

No system is errorless and carrier mistakes happen frequently. Although carriers like FedEx® and UPS® are giant corporations, they aren’t...

How to remove a pause on a customer account related to overdue payment

Looking to unpause a user account? Tap the do not pause account on overdue checkbox within the Edit User page...

fedex surcharges accessorial fees

Don’t let these five FedEx surcharges surprise you

Your FedEx shipments will incur fees in addition to the standard list rate. Some of these surcharges come as a...

Fedex 2018 accessorials fees surcharges value added services

2018 FedEx® fees for value-added services

There are dozens of accessorial charges to be aware of when shipping. Accessorials account for a large percentage of carriers’...

Troubleshooting email confirmation for new account

The email sending service built into is highly dependable. Emails are sent within milliseconds from the system to the recipient...

How do I reset the password for a user?

The intent of this article is to detail how a merchant with admin permissions can reset the password for a...

How to filter UPS billing notification emails

How to filter UPS billing notification emails

performs a multipoint audit on each shipment to find any potential refund credits and completes all follow-up on refund disputes....

How to check lost or damaged claim status on a UPS® shipment

Shippers and receivers can check their claim status using the package tracking number. However, the tracking number will provide only...

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