Category: Direct Customers

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How to filter billing notifications on UPS®

The intent of this article is to detail the different ways to manage UPS® billing notifications. monitors all shipment dispute...

Tracking number not found in the system

Is the shipment from this week? The shipment will show up in once it has been invoiced by the carrier....

How to see the customs duty billed to a shipment

Customer question Where do I see the customs duty billed to a shipment inside the customer dashboard? performs shipment auditing...

How to handle web adjustment emails

New customer tip Carriers email replies related to investigations on billing disputes can be safely ignored. appropriately handles such responses...

How to repudiate service fees ahead of time

The auditing and claim filings services built into are designed to comprehensively manage the process of getting refunds and credits...

How to verify refunds and credits

Billing adjustments related to service failure and overcharges are applied to shipping invoices as credits. This guide showcases how to...

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