Category: Direct Customers

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How to configure FedEx® tracking numbers in Excel

Excel does not populate FedEx® tracking numbers appropriately which creates a problem when analyzing shipment data. This article will detail...

Removing double quotes in reference fields

Overview Double quotes are used as separators between comma delimiters in a CSV file. If you use double quotes in...

How to check lost or damaged claim status on a UPS® shipment

Shippers and receivers can check their claim status using the package tracking number. However, the tracking number will provide only...

Who can report a UPS® package as lost or damaged?

Either the shipper or receiver of the package can contact UPS® to report the package as damaged or lost. However,...

Can a lost or damaged claim be filed on UPS® international shipments?

It is possible to report a package as lost or damaged when delivered to an international location. However, UPS® has...

What do I do with my UPS® package that’s been reported as damaged?

When a package is reported as damaged, make sure to keep the original carton, its contents, and all packing materials...

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