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Check out the Enable lost and damage service article within this Share A Refund help center.
The settings listed below are intended to provide guidance to Share A Refund customers in configuring lost and damage claims for FedEx® within the Share A Refund customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.
Template / Default options for FedEx® shippers:
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Enabled. Y (Auto)
This ensures that claims are filed automatically. -
Include service failures. N
Late shipments are excluded from filing.
Claims will be submitted on lost and damaged shipments only.
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Claim type. Fedex.com
Claims are submitted through your FedEx.com account. -
Product name. Specific to your business
Enter the name of the product you ship the most.
Tip: Be specific by choosing the name of a single product.
Tip: Use the same name defined on your customer invoice.
- Example: Bracelet
- Example: Baseball glove
- Example: 100938746
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Product description. Specific to your business
Provide details about this particular product.- Example: 14k Gold double clasp
- Example: 14 inch, cowhide leather
- Example: Fresh herbs from Mexico
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Product quantity. Specific to your business
Provide the quantity of the product included in typical order.
Note: This will be used to create each line item on the documents generated.
- Example: 2
- Example: 1
- Example: 13
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Product price. Specific to your business
Provide the list price ofthe product included in typical order.
Note: This will be used to create each line item on the documents generated.
- Example: $129.00
- Example: $50.98
- Example: $4.21
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Claim valuation methodology. Fixed valuation methodology
This determines how the total of the claim is calculated. -
Claim amount. $100
This implies a $100 claim amount on each claim submitted. -
Comments/explanation. Blank
Comments are reserved for perishable shippers.
