Over the years FedEx has issued a delivery exception that has left customers confused and frustrated. The shipped package is flagged with the exception “Local delivery restriction – Delivery not attempted.” The screenshot below is an example of what a customer might see. The shipment was on the FedEx vehicle for delivery at 9:23 am, but at 9:54 am the delivery exception occurs.
What is a FedEx delivery exception?
For those not familiar with delivery exceptions, Fedex defines them as what “occurs when a package is temporarily delayed while in transit. Every effort is made to deliver every package as soon as possible, so an exception does not necessarily denote a late shipment. The status exception explains the most recent exception in the scan activity section.”
But what is a FedEx local delivery restriction?
The exact reason why a local delivery restriction is placed on a shipment is a little murky. In a Facebook post, a customer asks, “Hello FedEx, what does local delivery restriction, delivery not attempted mean?” FedEx responds and claims that a government holiday or “local event” is the reason for issuing a local delivery restriction.
Customers tell a different story
Not every customer who has received this notification can point to a local event or government holiday as the reason for a delay. Customers claim they are waiting at work, even after closing, to receive their delayed package and the FedEx truck never appears with the shipment. Instead, the customer finds another delivery exception that completely contradicts the customer’s personal story.
So, what does a FedEx local delivery restriction really mean? We may never know since every experience varies. Share a Refund looks to save shippers money and headache by auditing shipments, filing lost and damaged claims and optimizing carrier agreements.
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