Is my FedEx package guaranteed during the holidays?

FedEx Money Back Guarantee Holidays

Your FedEx package hasn’t arrived yet. You might be asking, “Does FedEx guarantee delivery or not?” It’s true that FedEx and UPS guarantee the on-time delivery of your Ground and Express packages, but during the holidays the FedEx money-back guarantee is temporarily suspended. Not only could you experience stress from receiving your wife’s gift late, but any claim forms filed during the designated window of time risk being rejected.

FedEx Express money-back guarantee

For FedEx Express, the money-back guarantee is suspended from Monday, Dec. 18, through Saturday, Dec. 23, 2017, for shipments delivered by the end of the day on the published delivery commitment date for the selected service and destination.

This applies to the following FedEx Express® services:

• FedEx First Overnight®
• FedEx Priority Overnight®
• FedEx Standard Overnight®
• FedEx 2Day®
• FedEx 2Day® A.M.
• FedEx Express Saver®
• FedEx First Overnight® Freight
• FedEx 1Day® Freight
• FedEx 2Day® Freight
• FedEx 3Day® Freight
• FedEx International First®
• FedEx International Priority®
• FedEx International Economy®
• FedEx International Priority DirectDistribution®
• FedEx International Economy DirectDistributionSM
• FedEx International MailService®
• FedEx International Priority® Freight
• FedEx International Economy® Freight

FedEx Ground money-back guarantee

The FedEx money-back guarantee is suspended for almost an entire month for FedEx Ground. The money-back guarantee for FedEx Ground and FedEx Home Delivery® will be suspended temporarily for packages picked up on Monday, Nov. 27, through Sunday, Dec. 24, 2017.

FedEx Freight money-back guarantee

The FedEx Freight no-fee money-back guarantee will be suspended for shipments with required delivery dates of Monday, Dec. 18, 2017, through Tuesday, Jan. 2, 2018. During this time, FedEx Freight will continue to provide normal pickup and delivery, except on Dec. 23–25, 2017, and Dec. 30, 2017–Jan. 1, 2018, when FedEx Freight is closed, and on Dec. 26, 2017, when FedEx Freight will be open, with only prearranged pickup and delivery shipments being made.

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