Category: Direct Customers

Share A Refund News Articles

Resolve invalid FedEx® credentials

Are you having trouble entering valid FedEx® credentials? You can change or verify your credentials through FedEx® Billing Online. FedEx...

Auditing shipments for multiple carriers

New customer? See your overspend. Analysis and report that details the overspend on recent shipping invoices. No credit card or...

How to verify the credits from FedEx® and UPS® on your Share A Refund bill

One customer recently asked, “Is there a way I can tell if we really did get the credits from FedEx®...

Can Share A Refund work for businesses with a waiver on late delivery?

Some companies have a general service refund (GSR) waiver in place with their carrier. is still able to audit your...

How to enable online billing

Why enabling online billing is important Enrolling in online billing enables to perform auditing and recovery services without interrupting workflows....

Troubleshooting email confirmation

A new customer asks, “Why am I not getting the confirmation email in the signup process?” Useful tip Verify the...

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