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Popular Help Topics

Getting started

Which shipments are eligible for a refund?

Troubleshooting email confirmation

Resolve invalid FedEx® credentials

Package information was not uploaded in time

Direct customers

Why aren’t my inputs saving?

Why Share A Refund is free

Who can report a UPS® package as lost or damaged?

Which shipments are eligible for a refund?

Which carriers are supported?

Merchants

Why slack (public)

Why Share A Refund is free

Where to view account credits in the customer dashboard

Waiver Report

User status within your merchant account

Shipping accounts

Package information was not uploaded in time

How to see shipping accounts with waivers

How to enable auditing on a customer’s shipping account

How to disable auditing on a customer account

Create a new customer account

Lost and damage

Report null shipping accounts

Developers

User API overview

Use Postman to call the Share A Refund API

Tips for making requests outside of Postman

Test API overview

Stripe API overview

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