Share A Refund takes security seriously. The information below details the steps you can take to protect your account from….

How to make your account secure

Have you made your Share A Refund account secure?

Take extra security precautions today to protect your account.
Share A Refund takes security seriously. The information below details the steps you can take to protect your account from being compromised.

Steps to secure your account

Step 1: Create a strong password

Don’t write your password down where it could be easily found, send it via email, or share it with anyone. Never use a weak password like “password1” when configuring your account. Share A Refund will never email a customer to ask for the password.

Step 2: Perform regular operating system and browser updates

Set up your computer to update automatically to limit attacks. If you receive a notice to update, make sure to address it immediately.

Step 3: Protect your account

Always go directly to https://app.sharearefund.com/login to enter your login credentials. Don’t follow links from untrusted sites or suspicious emails that prompt you to enter your login information.

Step 4: Never use your Share A Refund password on another website

If you enter your password on an external website and it’s compromised, someone could try to sign in to your Share A Refund account with the retrieved password.

Using a public computer?

Always sign out of your account when using a public computer. At the top of the page, click your account name and select Sign Out.

A merchant recently asked, “why am I getting sign ups from fake customers and how do I stop it?” Directions…

How to handle invalid users and spam accounts

A merchant recently asked, “why am I getting sign ups from fake customers and how do I stop it?”

Useful tip

Set the User to Enabled = N to remove the record from the list of Active Users.

Directions on how to disable the user

1.Sign in to your admin account.
2.Tap on Users in the left sidebar.
3.Tap on the record from list of Users.
4.Update Enabled = Y to Enabled = N.
5.Tap the Update Button.

What disabling a User does

The user is longer able to log into the system. Upon login attempt, a notification will alert the customer that the account has been disabled.
Admin User can view the disabled account by selecting the Show All option on the list of Users page. From this page, a User can be re-enabled, if necessary.

Why invalid users are able to register

There’s a balance between allowing users to register and making the sign up workflow more complicated to prevent bad actors from creating accounts.
Merchants that actively market the service will have some Users create an account that might not be a good fit for the service, for a variety of reasons: no shipping accounts, low shipping volume, etc. The best thing to do with these users is to qualify each with additional measures, including: phone calls, emails, etc. Any that are indeed Invalid can be updated using the directions above.
Making account creation easy for Users is the single most important criteria in the creation of the sign up workflow. Second only to security. Create an Account gives anyone the ability to sign up for your merchant program, though these users are created with the lowest level of access and controls.

Security measures built-in

Bad actors are actively limited from creating multiple account through the security measures built into your Merchant Account. Several accounts created within the same session or from the same regional are rate limited and blocked, following security best practices.