Claim submission service
Money back guarantee claims are submitted to FedEx and UPS automatically
Share a Refund’s claim submission service processes all shipments within a FedEx or UPS account eligible for a money back guarantee in near real-time. Claims submitted by Share a Refund get refunded quickly and have a high rate of approval.
Money back guarantee claims are submitted immediately. Faster submittals increases the probability of a refund credit being approved by the FedEx or UPS.
Money back guarantee claims are submitted with context. Proper documentation increases the probability of FedEx and UPS approving the refund credit on a claim.
Companies of all sizes, including large enterprises, trust Share a Refund to submit money back guarantee claims.
Engineered for successClaims submitted by Share a Refund are engineered to maximize the refund credits delivered back to your FedEx or UPS account.
Better results. More refunds.
OverviewShare a Refund submits money back guarantee claims for you. Any shipment identified by Share a Refund’s shipment auditing service, with reasonable potential for a refund credit being delivered, is processed by the claims submission service, and a money back guarantee submitted to FedEx or UPS for that shipment automatically.
Companies of all sizes, including large enterprises and governmental entities, use Share a Refund to submit money back guarantee claims. Share a Refund is more economical compared to the time expense of processing refund claims internally. Also, Share a Refund provides the right information at the right time for each claim submitted, and as a result gets more refunds delivered. Share a Refund is the best choice for submitting money back guarantee claims to FedEx and UPS for your business.
Claim submission methodologyShare a Refund’s process of submitting money back guarantee claims to FedEx and UPS maximizes claims approved rates gets refund credits delivered faster.
Money back guarantee claims are submitted with contextual information, specifically why the money back guarantee is being submitted. Providing this information to FedEx and UPS, improves the approval rates of money back guarantee claims. Share a Refund provides exactly what billing agents look for in approving refund claims for each claim submitted.
Money back guarantee claims are submitted before the payment date of an invoice; usually within a few hours of an invoice being added to a shipping account. This is strategic. Unpaid invoices are credited faster and with a higher percentage of approval. Share a Refund files refund claims as early as possible, maximizing the probability of refund credit claim requests being approved.
The information included within the refund claims and the timing of claim submissions are engineered to maximize the number of refunds delivered.
Media of claim submissionAll claims and disputes are submitted electronically with FedEx and UPS by Share a Refund’s proprietary communication platform. The response on these claims is then read into a decision engine that performs exception handling according to the type of exception returned. Technical limitations, inaccurate information and system failures on behalf of the carriers are just some of the claim rejection and failure criteria encountered intermittently. In such cases, Share a Refund resubmits claims, places phone calls, sends faxes or submit tickets with FedEx and UPS as remedial action directed workflows, all systematized, algorithmically tracked and reported in detail within the claim submission reporting service.
New shipping accountsThe cut-off date for refund claims is specific to the type of refund claim request submitted. Late package money back guarantee claims, for example, are 15 days for both FedEx and UPS. Whereas other refund claim request types are longer. Upon registration, Share a Refund will audit historical shipments according to the cut-off dates for each reason why money back guarantees are delivered and file claims on those shipments automatically.
Claim submission reportingClaims submitted for money back guarantees are documented throughout the Share a Refund application. Specifics on each money back guarantee claim submitted are provided on the detail view for a shipment.
- Learn about claim verification service.