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FedEx® Claims Request Access Guide

The intent of this article is to provide guidance on what to do in the case of the error message...

FedEx® Pay Types

The intent of this article is to define the different FedEx® pay types. FedEx® package types are managed as pay...

Carrier Agreement Optimization Savings Report

The intent of this guide is to demonstrate the CAO savings report and help explain the savings. Overview The Carrier...

Fetch Invoice Failed

Issue The email address provided to UPS® within your billing center is invalid and needs to be updated. Steps Log...

Media Kit Reference

Media kit

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How to see shipping accounts with waivers

The intent of this guide is to show which shipping accounts have a waiver. This article is made for Merchant...

Customer contracts

The intent of this article is to guide Sales Managers through making edits on customer contracts for Level 1, Level...

Create user accounts for different regions

The intent of this article is to guide Merchant and Merchant managers. Separate Users are required for each currency type....

How to generate a CAO View

The intent of this view is to guide Merchant Admin, Merchant Manager and Merchant Sales Agent on building a CAO...

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