UPS Refund Integration
Overview of the UPS refund process
Share a Refund performs a comprehensive shipment audit and recovery service within your UPS account to identify all refunds available. After Share a Refund signup, our intuitive technology sends a request to UPS to allow access to retrieve recent invoices and download them into the Share a Refund database to begin assessing the accuracy of each individual charge that is billed to a shipment. The disputes are handled automatically with the required critical information to return the refund to your business. Claims are automatically submitted to UPS on your behalf without having to lift a finger. Shipments are eligible for a refund when delivered late, overcharged, invalid accessorial fees, billing mistakes or dimensional weight errors. UPS reviews the claim and the circumstances as to why the claim was submitted, and then reports back with the result of the review. The resulting refunds are posted to the shipping accounts and applied to shipping invoices in the form of credits. Share a Refund monitors these events and reports back on every part of the process in an easy to understand report that is delivered once per week to your email address listed within your customer account. We verify every single refund and follow-up with UPS if needed. Dollars are delivered back to your business weekly.
The UPS service types available for refunds
Small Parcel Shipping
Ground services including:
Air services including:
- Next Day Air Early AM
- Next Day Air
- Next Day Air Saver
- 2nd Day Air AM
- 2nd Day Air
- 3 Day Select
- Express Plus or Worldwide Express Plus
- Express or Worldwide Express
- Express Saver or Worldwide Saver
- Expedited or Worldwide Expedited
- Next Business Day
- 2 Business Days
- 3-4 Business Days
- UPS Freight LTL
Exceptions on Refunds
Customs may hold packages which could delay shipments, which delays deliveries. In such circumstances, refunds are not available for delayed shipments.
Packages with a weight of more than 71 pounds are not eligible for a refund from UPS.
Any weather in an area during a time when you package is in that area is generally not eligible for a refund.
Share a Refund offers comprehensive services to fit shippers of all sizes
Automatic parcel audit
Spell check for your shipping accounts
Share a Refund performs a robust audit on each shipment, assessing each individual charge that is billed to a shipment to ensure accuracy. The disputes are handled automatically with the required critical information to return the refund to your business. The resulting refunds are posted to the shipping accounts and applied to shipping invoices in the form of credits. Dollars are delivered back to your business weekly.Learn more
Carrier agreement optimization
Share a Refund negotiates complicated carrier contracts
Share a Refund leverages valuable data and shipment industry proficiency to expertly negotiate UPS contracts for the most successful rates. Typically, businesses are missing out on 10-20% of savings annually that could be secured when involving Share a Refund in the contract negotiation process. Share a Refund carrier agreement optimization will either save you money or guarantee you have the best possible contract.How it works
Filing lost and damage claims
Comprehensive management of lost and damage claims
When a shipment is lost or damaged, Share a Refund automatically sees the issue and takes the necessary actions to secure a refund for the value of the contents of the UPS shipment. Saving you time and money. This award-winning tool is used by some of the largest shippers in the world to recover savings on lost and damaged shipments automatically.Learn more
Data to drive business decisions
Detailed reports give quick, actionable insights. Analyze trends and expense drivers like fuel surcharges, accessorials, zones and weight classes using intuitive reports. Get line-of-sight into UPS services by reviewing performance metrics. Leveraging data as a powerful, business-growing tool will result in increased revenue.Start now
Why Share a Refund is the best
Software is our competitive advantage. We automate many of the processes involved in the UPS refund process which allows us to offer industry leading prices on shipment auditing. Along with this comes accuracy in our methodology which means validity in the data, precision in reporting and easy billing. Share a Refund is the turnkey software shipment auditing solution for your business.
How your UPS account is used at Share a Refund