DHL pilots new international ecommerce returns process

DHL pilots new international e-commerce returns process

Parcel volume globally grew 17 percent last year to 74.4 billion parcels. This is up from 63.6 billion in 2016, according to Pitney Bowes Shipping Index. That means on average there are 2,300 parcels shipped every second across the world. With cross-border e-commerce booming, sources say DHL is testing a new international e-commerce returns process to officially deploy in 2019. …

Amazon deploys delivery service to compete with FedEx and UPS

Amazon gears up for new delivery service

Logistics must occur at lightning speed. That’s why Amazon has constructed a delivery service that grants it increased ownership over its supply chain operations, greater flexibility getting packages to customers and power over other shipping giants in the field. This should come as no surprise from the e-commerce giant that acquired a high-end grocery chain for $13.7 billion, forfeited $7.2 …

DHL-Late-Shipment-Late-Package-Holiday-Shipping

DHL customers rather have a root canal than receive a package late

Businesses are constantly looking for new ways to provide improved customer service, especially around the peak holiday season. One way to find out what customers truly want is to talk to them directly. As a way to enter into the holiday season with a better understanding of customers’ business priorities, DHL surveyed more than 100,000 U.S. customers and their responses …

DHL Express Shipping rate increases

DHL Express announces 2018 rate hikes

The shipping carrier rate increases continue to roll in. DHL Express, the world’s leading international express services provider, announced a 4.9% general average price increase for U.S. account holders, effective January 1, 2018. This increase mirrors the other major carriers, UPS and FedEx, in their 2018 average rate hikes. Not all carrier average rate increases are created equal Not all …

share a refund carrier claim submission

See how easily you can save time with Share a Refund claim submissions

The Share a Refund app is a centralized hub for parcel managed services. The claim submission service is one feature that processes all shipments within a FedEx or UPS account eligible for a refund in near real-time. Claims submitted by Share a Refund for late delivery, duplicate charges, commercial surcharges, and more get refunded quickly and have a high rate …

DHL Self Driving Truck

DHL to test self-driving trucks next year

DHL might already have a New Year’s resolution for 2018 mapped out – to successfully deploy a self-driving delivery vehicle. In an attempt to take efficiency up a notch, Deutsche Post DHL Group partnered with computer chips manufacturer Nvidia and auto supplier ZF to mobilize self-driving delivery trucks on the road. Nvidia CEO, Jensen Huang, shared the news at the …

carrier waivers bad

Why you need to watch out for waivers in carrier contracts

Major carriers like United States Postal Service, FedEx, UPS and DHL offer a money-back guarantee on shipping costs if a package is lost, damaged or delivered late. Naturally, on-time delivery of undamaged shipments is what’s expected. We never hear shippers saying, “I hope UPS delivers my packages late this time.” If a shipment arrives late or damaged it’s only fair …