Overview

UPS charges customers for all shipping labels created, including those that are unneeded.

Share a Refund continuously monitors for unused shipping labels, with the manifest tracking service. This service is enabled by default on a UPS account and assists the other services within Share a Refund in claiming refund credits for charges on unused shipping labels.

How it works

Each shipping label manifested on a UPS account is tracked by Share a Refund automatically. The action of that shipping label being shipped, or voided is considered a normal workflow of any shipping operation. Share a Refund monitors for the exceptions.

Any shipping label that is more than 30 days old, with a status of unshipping and unvoided, is likely unneeded, unused, forgotten, and can be voided to reclaim refund credits on the shipping cost for that shipment. The manifest tracking service automatically finds such shipping labels and notifies the other Share a Refund services to take action in reclaiming refund credits on the unused labels.

Manifest tracking reporting

The status of each shipment is detailed within the shipment detail view inside of the Share a Refund application. Summary reports and list view are available, as well as tools to assist customers in generating invoices for unused, unvoided, expired shipping labels created by third-party shippers, billed a UPS shipping account.

New shipping accounts

Newly registered accounts are processed according to the cut-off dates related to unused shipping label credits. Share a Refund processes all invoices eligible for refund claim submissions to find unused shipping labels. Processing invoices from before the cut-off date, for purposes of generating an invoice to be sent to a business partner, is executed upon request.

Next steps

• Learn about UPS label voiding.
• Learn about 3pshipper notifications.