Welcome to the Share a Refund Help Center
Setup and account access
Note: towards the end of this process you will see information related to a credit card. It is not required to enter this information, though our process will stop short of filing refunds with FedEx and UPS on your behalf. A valid credit card is required to access all the features of Share a Refund.
For security purposes, verification links expire within 24 hours of being sent. To resend the verification email, simply login to your account to request another verification email.
Wrong Email Address? Updating the email address associated with your account can be done from within your account dashboard. Please note that unverified accounts may not receive notification of a changed email address.
Having troubles with verifying your account? Phone verification is available. To do this you will need to call our team during business hours, listed at the bottom of this page. Please have your Shipping Account information ready when you make this call.
Please note that emails not associated with existing accounts may not receive a reset verification email.
If you receive this email by error, please notify our team immediately via the contact methods listed at the bottom of this page.
You are able to store multiple credit cards on your file. When multiple credit cards are stored, the newest credit card is used as the default card by default. You can select a previously entered credit card as the default card for payments from within your account. Please note that billing charges will not be attempted on credit cards that are not the default credit card on file. For this reason, it is recommended that you select the card that you wish to use for payment as the default credit card.
You may have to contact your bank or credit card company to fix the issue. If you are still having troubles with validating a credit card, then it is most likely that the information that you are providing is different than what is on file at your bank or financial institution.
For security reasons, accounts can not be deleted from our system and multiple accounts can not be created using the same email address.
When creating an account for the first time, we ask that you provide us with just one account. Additional accounts can be added after confirming your email address.
Automatic payments are enabled by default. Automatic payments can be turned off from within you account, though this is not recommended because shipment auditing will pause with any unpaid balance on your account. For this reason, we recommend that you keep automatic payments enabled.
All payment methods and settings can be managed from within your account.
If you are having trouble redeeming a voucher code to your account, then please double the check the number and email address that is being used on the account. The combination of the two is required to redeem the voucher.
Service adjustment. This relates to special offers and promotions. Such credit is applied to future invoices and cannot be refunded as cash or cash equivalent.
Invalid activity. Service credits are usually applied to the specific billing cycle in the form of a refund or applied as credit to future invoices.
Resellers in North America. If you are a reseller in North America that makes income from reselling shipment auditing services , you’ll need to provide the proper legal information while filing your taxes. Please contact our team for the necessary documents.
Questions about a recent invoice? Please visit the understanding my bill for a quick guide on how how are service fees calculated for a given period. Additional information is available from within your account.
Hours of Response: Monday through Friday from 8 AM to 8 PM EST
Toll Free Calling: (800) 388-4276
Hours of Operation: We actively respond to tickets 24/7. Please allow 2 hours for response.submit a ticket
945 McKinney Street Unit 361
Houston, TX 77002