FedEx Refund Integration

Overview of the FedEx refund process

Share a Refund performs a comprehensive shipment audit and recovery service within your FedEx account to identify all refunds available. After Share a Refund signup, our intuitive technology sends a request to FedEx to allow access to retrieve recent invoices and download them into the Share a Refund database to begin assessing the accuracy of each individual charge that is billed to a shipment. The disputes are handled automatically with the required critical information to return the refund to your business. Claims are automatically submitted to FedEx on your behalf without having to lift a finger.Shipments are eligible for a refund when delivered late, overcharged, invalid accessorial fees, billing mistakes or dimensional weight errors. FedEx reviews the claim and the circumstances as to why the claim was submitted, and then reports back with the result of the review. The resulting refunds are posted to the shipping accounts and applied to shipping invoices in the form of credits.  Share a Refund monitors these events and reports back on every part of the process in an easy to understand report that is delivered once per week to your email within your customer account. We verify every single refund and follow-up with FedEx if needed. Dollars are delivered back into your business weekly.

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The FedEx service types available for refunds

Small Parcel Shipping

Ground services including:

  • Ground Delivery
  • Ground Home Delivery

Air services including:

  • First Overnight
  • Priority Overnight
  • Standard Overnight
  • 2 Day
  • 3 Day Express Saver
  • International Priority Overnight
  • International Standard Overnight
  • International Ground

FedEx Freight

  • Standard Freight
  • Express Freight
  • International Freight

Exceptions on Refunds

International
Customs may hold packages which could delay shipments. In such cases, packages are not eligible for refunds and credits.
Weight Limits
Packages with a weight of more than 71 pounds are not eligible for a refund from FedEx.
Weather Delays
Any weather in an area during a time when you package is in that area is generally not eligible for a refund. This is the most common of all exceptions.

Share a Refund offers comprehensive services to fit shippers of all sizes

Automatic parcel audit
Spell check for your shipping accounts

Share a Refund performs a robust audit on each shipment, assessing each individual charge that is billed to a shipment to ensure accuracy. The disputes are handled automatically with the required critical information to return the refund to your business. The resulting refunds are posted to the shipping accounts and applied to shipping invoices in the form of credits. Dollars are delivered back to your business weekly.

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Carrier agreement optimization
Share a Refund negotiates complicated carrier contracts

Share a Refund leverages valuable data and shipment industry proficiency to expertly negotiate FedEx contracts for the most successful rates. Typically, businesses are missing out on 10-20% of savings annually that could be secured when involving Share a Refund in the contract negotiation process. Share a Refund carrier agreement optimization will either save you money or guarantee you have the best possible contract.

How it works
Filing lost and damage claims
Comprehensive management of lost and damage claims

When a shipment is lost or damaged, Share a Refund automatically sees the issue and takes the necessary actions to secure a refund for the value of the contents of the FedEx shipment. Saving you time and money. This award-winning tool is used by some of the largest shippers in the world to recover savings on lost and damaged shipments automatically.

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Transportation analytics
Data to drive business decisions

Detailed reports give quick, actionable insights. Analyze trends and expense drivers like fuel surcharges, accessorials, zones and weight classes using intuitive reports. Get line-of-sight into FedEx services by reviewing performance metrics. Leveraging data as a powerful, business-growing tool will result in increased revenue.

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Why Share a Refund is the best

Software is our competitive advantage. We automate many of the processes involved in the FedEx refund process which allows us to offer industry leading prices on shipment auditing. Along with this comes accuracy in our methodology which means validity in the data, precision in reporting and simple billing. Share a Refund is the turnkey software shipment auditing solution for your business.

How your FedEx account is used at Share a Refund

Your login information for FedEx is used to access the information required to perform shipment auditing. Your credentials, the shipments within your account and information related to these shipments is confidential. We will never use or share your information in anyway that violates our privacy policy.

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