DHL Express refund integration

DHL Express Refund Integration

The Share a Refund Shipment auditing and automated communication platform supports DHL Express accounts for customers throughout the world. The information below is intended to provide an overview of the integration between Share a Refund and DHL Express, and provide directions on getting started with signing up for the service.

Overview of the DHL refund process

Share a Refund performs a comprehensive shipment audit and recovery service within your DHL account to identify all refunds available. After Share a Refund signup, our intuitive technology sends a request to DHL to allow access to retrieve recent invoices and download them into the Share a Refund database to begin assessing the accuracy of each individual charge that is billed to a shipment. The disputes are handled automatically with the required critical information to return the refund to your business. Claims are automatically submitted to DHL on your behalf without having to lift a finger. Shipments are eligible for a refund when delivered late, overcharged, invalid accessorial fees, billing mistakes or dimensional weight errors.  DHL reviews the claim and the circumstances as to why the claim was submitted, and then reports back with the result of the review. The resulting refunds are posted to the shipping accounts and applied to shipping invoices in the form of credits.  Share a Refund monitors these events and reports back on every part of the process in an easy to understand report that is delivered once per week to your email address listed within your customer account. We verify every single refund and follow-up with DHL if needed. Dollars are delivered back to your business weekly.


Get the refunds you deserve

Hundreds of businesses use Share a Refund to collect automatic savings on DHL Express.

The DHL Express service types available for refunds

DHL Domestic Services

All domestic DHL services are eligible for refund on billing mistakes.

  • DHL Sameday Sprintline
  • DHL Express 9:00 Domestic
  • DHL Express 10:30 Domestic
  • DHL Express 12:00 Domestic
  • DHL Express 18:00 Domestic
  • DHL Express Easy

DHL Export Services

  • DHL Sameday Jetline
  • DHL Sameday Sprintline
  • DHL Express Worldwide
  • DHL Express Envelope
  • DHL Express Easy
  • DHL Globalmail Business

DHL Import Services

  • DHL Sameday Jetline
  • DHL Sameday Sprintline
  • DHL Express 9:00 Import
  • DHL Express 10:30 Import
  • DHL Express 12:00 Import
  • DHL Worldwide Import

Getting started requirements

For Share a Refund to perform shipment auditing on your DHL Express account, a few options must be enabled on your account. DHL customer service is great and can help you with any and all of the topics listed below

Single-Sign On. Single-Sign On (“SSO”) is a feature that is available to all DHL Express accounts newly created within the past few years. Older accounts can opt for this feature.

Online billing. Viewing recent invoices, filing disputes against overbilled shipments and verifying the refunds delivered are all part of the shipment auditing process. This feature is an opt-in feature available to all users with SSO enabled.

Exceptions on Late Delivery

International
Customs and duty may delay time-sensitive shipments preventing claims to be filed on service failure (e.g. late delivery)
Weight Limits
Heavy shipments require special handling that may delay the transit time.
Weather Delays
Delayed flights and unsafe driving conditions delays shipments.

Share a Refund offers comprehensive services to fit shippers of all sizes

Automatic parcel audit
Spell check for your shipping accounts

Share a Refund performs a robust audit on each shipment, assessing each individual charge that is billed to a shipment to ensure accuracy. The disputes are handled automatically with the required critical information to return the refund to your business. The resulting refunds are posted to the shipping accounts and applied to shipping invoices in the form of credits. Dollars are delivered back to your business weekly.

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Carrier agreement optimization
Share a Refund negotiates complicated carrier contracts

Share a Refund leverages valuable data and shipment industry proficiency to expertly negotiate DHL contracts for the most successful rates. Typically, businesses are missing out on 10-20% of savings annually that could be secured when involving Share a Refund in the contract negotiation process. Share a Refund carrier agreement optimization will either save you money or guarantee you have the best possible contract.

How it works

 

Filing lost and damage claims
Comprehensive management of lost and damage claims

When a shipment is lost or damaged, Share a Refund automatically sees the issue and takes the necessary actions to secure a refund for the value of the contents of the DHL shipment. Saving you time and money. This award-winning tool is used by some of the largest shippers in the world to recover savings on lost and damaged shipments automatically.

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Transportation analytics
Data to drive business decisions

Detailed reports give quick, actionable insights. Analyze trends and expense drivers like fuel surcharges, accessorials, zones and weight classes using intuitive reports. Get line-of-sight into DHL services by reviewing performance metrics. Leveraging data as a powerful, business-growing tool will result in increased revenue.

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Share a Refund is the best choice

Software is our competitive advantage. We automate many of the processes involved in the DHL Express refund process which allows us to offer industry leading prices on shipment auditing. Along with this comes accuracy in our methodology which means validity in the data, precision in reporting and simple billing. Share a Refund is the turnkey software shipment auditing and automated refund recovery system for your business.

app saves money on DHL shipping costs See immediate savings when you use Share a Refund to audit your shipments.
file shipping refund claims automatically There are absolutely no fees to use Share a Refund except a split of the refunds won.

How your DHL Express account is used at Share a Refund

Your login information for DHL is used to access the information required to perform shipment auditing. Your credentials, the shipments within your account and information related to these shipments is confidential. We will never use or share your information in anyway that violates our privacy policy.

Instant audit of potential savings

Want to know how much your business is overpaying for shipping? Get an instant audit to see savings potential on your recent shipping invoices.

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