Claim verification service
Shipment auditing for all
Government, Large enterprises and small businesses use Share a Refund.
Monitoring claims and validating credits delivered back to shipping accounts.
Share a Refund’s claim verification service tracks all refund claims through every step of the claim review process performed by FedEx® and UPS®.
Information you can count on
Share a Refund tracks submitted claims and processes refund credits delivered by FedEx® and UPS® back to your accounts automatically.
Accurate tracking of refund credits
Types of claims verified
Share a Refund tracks all money back guarantee claims that are submitted by the claim submission service and verifies approved claims are credited back to shipping accounts, as credits on a future invoice or as refunds to the credit card on file with FedEx® or UPS®. Money back guarantees claims that are not submitted by Share a Refund’s claim submission service are not tracked through the verification service.
Share a Refund tracks the shipping labels voided by the shipment voiding service and verifies successful voids are credited back to shipping accounts, as credits on a future invoice or as refunds to the credit card on file with FedEx® or UPS®. Shipping labels voided by the shipper are tracked through the verification service, and reported as cancelled within the Share a Refund application.
Share a Refund tracks the notifications sent to third-party shippers for unused shipping labels and verifies successful voids are credited back to shipping accounts, as credits on a future invoice or as refunds to the credit card on file with FedEx® or UPS®. Shipping labels voided by third-parties that are not included within the unused shipping label notification feature in Share a Refund are not tracked through the verification service.
Claim verification methodology
The credits section within FedEx® and UPS® invoices is processed and reconciled to shipments and auditing activities performed by Share a Refund to secure each refund. Share a Refund only collects service fees on refund credits secured by Share a Refund. Better software is the driver of this industry-leading billing service.
New shipping accounts
The cut-off date for refund claims is specific to the type of refund claim request submitted. Late package money back guarantee claims, for example, are 15 days for both FedEx® and UPS®. Whereas other refund claim request types are longer. Upon registration, Share a Refund will audit historical shipments according to the cut-off dates for each reason why money back guarantees are delivered and file claims on those shipments when a possibility for a refund credit exists.